Refund policy

1. Overview
We want you to be completely satisfied with your purchase. If you need to return a product, please review the guidelines below to ensure a smooth process.

2. Eligibility for Returns
Items may be returned within 30 days of delivery provided that:

  • The item is unused, uninstalled, and in its original condition
  • All original packaging, labels, and documentation are included
  • The item is not damaged due to improper handling or installation

3. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Electrical components (once opened or installed)
  • Special-order or custom-made parts
  • Clearance or final sale items
  • Fluids, lubricants, or sealed items that have been opened

4. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:

  • Notify us within 7 days of delivery
  • Provide proof of the issue (e.g., photos or videos)
  • We will arrange a replacement, repair, or full refund where applicable

5. Return Process
To initiate a return:

  1. Contact our customer service team with your order details
  2. Wait for return authorization and instructions
  3. Securely package the item to prevent damage in transit
  4. Send the item back using a tracked shipping service

6. Refunds

  • Refunds will be processed once the returned item has been inspected
  • Approved refunds will be issued to the original payment method within 5–10 business days
  • Original shipping costs are non-refundable unless the return is due to our error

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked and insured service, as we cannot be responsible for lost returns

8. Exchanges
We offer exchanges for identical items if available. If you need a different product, please return the original item and place a new order.

9. Warranty Claims
Some products may be covered by a manufacturer’s warranty. Please contact us with details, and we will assist you with the claim process.

10. Contact Us
If you have any questions regarding returns or need assistance, please use the Contact Us form at the top of our Website.